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One-Stop Operator

Partner4Work

Partner4Work is the workforce investment board that helps employers, job seekers, agencies, and policy makers in the Pittsburgh area to develop a thriving workforce by connecting them to funding, expertise, and opportunities. As such, they are responsible for the operations of the CareerLink, Pennsylvania’s one-stop center for employers and jobseekers.

The Challenge

The Workforce Innovation and Opportunity Act created a new position, the One-Stop Operator, to support the seamless coordination of all the agencies that offer services through the one-stop center. Partner4Work saw this an opportunity to bring a fresh, third-party perspective to the system, and engaged Fourth Economy Consulting to serve as the Operator.

Our Approach

The Results

The results of this work have included tangible outcomes, such as a new CareerLink Pittsburgh website, the creation of a system to track partner referrals, the implementation of an electronic sign-in system, and the integration of new partners, including the AARP Foundation and Urban League. However, the most important results have been the intangible ones. After engaging our team, partners reported “improved communication between partners,” better “understanding of [partners’] services,” and greater“ passion amongst all partners to serve our CareerLink customers well.”

Client Type

Government

Scale

Region/County

Organization Management

Project Type

Pittsburgh, PA

Location